Terms of service

Terms of Service

Last Updated: October 5, 2026

Welcome to our website. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related features.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree with these Terms, please do not use our website or services.

1. General Terms

Throughout these Terms, “we,” “us,” and “our” refer to the business operating this website and online store.

“We,” “us,” and “our” may also include our employees, representatives, contractors, service providers, and affiliates where applicable.

“You,” “your,” and “customer” refer to any person who accesses our website, purchases our products, or uses our services.

We reserve the right to refuse service, cancel orders, restrict access, or discontinue services where reasonably necessary and to the extent permitted by applicable law.

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the age of majority in your jurisdiction, you may only use our website or purchase products with the permission and supervision of a parent or legal guardian.

3. Accuracy of Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, measurements, availability, and other information displayed on our website are accurate.

However, we do not guarantee that all information will always be complete, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

This may include corrections relating to:

  • product descriptions;

  • prices;

  • promotions;

  • shipping charges;

  • product availability;

  • measurements;

  • specifications; and

  • other website content.

4. Products and Natural Variations

Many of our products may be handmade, naturally grown, individually selected, or made from natural materials.

As a result, individual products may vary in:

  • color;

  • shape;

  • grain;

  • texture;

  • size;

  • weight;

  • surface appearance;

  • symmetry;

  • natural marks or growth characteristics; and

  • other naturally occurring details.

Such reasonable natural variations are part of the character of the product and are not automatically considered defects.

For products such as Wenwan walnuts and other natural collectible items, natural surface characteristics, growth patterns, color differences, minor asymmetry, and changes in patina over time may be expected.

Customers should carefully review all product images, descriptions, measurements, and available videos before purchasing.

5. Product Images

We make reasonable efforts to display product colors, textures, and details accurately.

However, the appearance of a product may vary due to:

  • screen settings;

  • lighting;

  • photography conditions;

  • image processing;

  • device type; and

  • the natural characteristics of the product.

We cannot guarantee that your device will display colors or details exactly as they appear in person.

6. Pricing

All prices are listed in the currency displayed on the website unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors.

If an obvious pricing error occurs after an order has been placed, we may contact the customer and provide the option to:

  • proceed at the corrected price; or

  • cancel the order and receive a refund.

Taxes, duties, customs charges, shipping fees, and other applicable charges may be added where required.

7. Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in circumstances involving:

  • suspected fraud;

  • payment issues;

  • incorrect pricing;

  • inventory errors;

  • shipping restrictions;

  • suspected resale abuse;

  • violation of these Terms; or

  • other legitimate business or legal reasons.

If we cancel an order after payment has been received and no goods have been supplied, the applicable amount will be refunded.

8. Payment

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party providers, including but not limited to Shopify Payments, PayPal, credit card processors, banks, or other payment services.

We are not responsible for delays, holds, declines, currency conversion charges, or other actions taken by third-party payment providers.

9. Shipping and Delivery

Shipping times are estimates unless otherwise expressly stated.

Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs inspections;

  • weather;

  • holidays;

  • incorrect delivery information;

  • transportation disruptions;

  • government restrictions; or

  • other unforeseen events.

Customers are responsible for providing complete and accurate shipping information.

If an order is returned, delayed, or lost because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply.

Risk of loss may transfer in accordance with applicable law and the terms of the relevant carrier or shipping arrangement.

10. Customs, Duties, and International Orders

For international orders, customers are responsible for determining whether the purchased products may lawfully be imported into their country or region.

Customers may also be responsible for:

  • customs duties;

  • import taxes;

  • brokerage fees;

  • customs clearance fees; and

  • other government charges.

Unless otherwise stated, these amounts are not included in the purchase price or shipping charge.

We are not responsible for customs delays, import restrictions, seizures, or charges imposed by government authorities, except where applicable law provides otherwise.

11. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

By placing an order, you agree to review and accept the applicable return and refund conditions before completing your purchase.

Certain products may be designated as:

  • Final Sale;

  • Non-Returnable; or

  • Non-Refundable.

Where applicable, such restrictions will be disclosed on the relevant product page before purchase.

12. High-Value Products and Evidence Requirements

For certain high-value, unique, collectible, limited, or specially designated products, we may request reasonable supporting evidence in connection with a damage, defect, missing-item, or incorrect-item claim.

Such evidence may include:

  • photographs;

  • packaging photographs;

  • shipping labels;

  • videos; and

  • unboxing videos.

Where an unboxing video is specifically required for a designated product, this requirement will be communicated through the product description, order information, or applicable policy.

Any such requirement is subject to applicable consumer protection laws.

13. Personal and Non-Commercial Use

Unless otherwise stated, our website content and products are intended for lawful personal or commercial purchase.

You may not misuse our website or services for fraudulent, unlawful, abusive, or deceptive purposes.

You may not:

  • interfere with website security;

  • attempt unauthorized access;

  • distribute malicious code;

  • scrape or copy website content through unauthorized automated methods;

  • impersonate another person;

  • provide false information;

  • engage in payment fraud or chargeback abuse; or

  • use our website in violation of applicable law.

14. Intellectual Property

All website content, including but not limited to:

  • brand names;

  • trademarks;

  • logos;

  • graphics;

  • product photography;

  • videos;

  • written content;

  • artwork;

  • designs;

  • product descriptions; and

  • website layout,

is owned by us, licensed to us, or otherwise used with permission unless stated otherwise.

You may not reproduce, distribute, publish, sell, modify, commercially exploit, or use our intellectual property without prior written permission.

Any third-party trademarks, logos, or brand names belong to their respective owners.

15. WALNUTVERSE™ and Brand Content

Where applicable, names, branding, creative concepts, visual designs, product series, product naming systems, illustrations, photographs, written descriptions, and other content associated with WALNUTVERSE™ are proprietary brand materials.

No purchase of a product grants the customer any ownership rights in our trademarks, branding, images, designs, or other intellectual property.

16. User Content

If you submit reviews, photographs, videos, comments, messages, testimonials, or other content to us, you confirm that you have the right to provide such content.

You must not submit content that is:

  • unlawful;

  • defamatory;

  • threatening;

  • fraudulent;

  • infringing;

  • obscene;

  • malicious; or

  • in violation of another person's rights.

Where permitted, you grant us a non-exclusive right to use customer-submitted reviews and content for reasonable business, marketing, or promotional purposes, subject to applicable privacy laws and any permissions required by law.

17. Third-Party Services and Links

Our website may use or link to third-party platforms and services, including payment processors, shipping providers, social media platforms, analytics providers, and other external websites.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services may be governed by separate terms and policies.

18. Promotions, Discounts, and Giveaways

Promotions, discount codes, giveaways, contests, or special offers may be subject to additional terms.

Unless otherwise stated:

  • promotions cannot be combined;

  • discounts have no cash value;

  • offers may have expiration dates;

  • promotions may be limited to certain products or customers; and

  • we reserve the right to cancel or modify a promotion where reasonably necessary.

Any contest or giveaway will also be subject to applicable laws and any specific rules provided for that promotion.

19. Prohibited Conduct

You agree not to use the website or services to:

  • violate any applicable law;

  • infringe intellectual property rights;

  • harass or threaten others;

  • provide false or misleading information;

  • transmit harmful or malicious software;

  • attempt to bypass website security;

  • commit fraud;

  • interfere with other users;

  • misuse discount codes or promotions;

  • engage in abusive chargebacks; or

  • otherwise misuse our services.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as available” and “as is” basis, except for any express warranties or consumer rights that cannot legally be excluded.

We do not guarantee that:

  • the website will always operate without interruption;

  • website content will always be error-free;

  • products will meet every subjective preference or expectation; or

  • third-party services will remain continuously available.

Nothing in these Terms excludes any statutory warranties, guarantees, or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website, services, or products.

This may include losses relating to:

  • loss of profits;

  • loss of data;

  • loss of business opportunity;

  • delays;

  • third-party services; or

  • circumstances outside our reasonable control.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from claims, losses, damages, liabilities, and reasonable costs arising from:

  • your violation of these Terms;

  • your unlawful use of the website;

  • your infringement of third-party rights; or

  • fraudulent or unauthorized activity associated with your account.

23. Chargebacks and Payment Disputes

If you believe there is an issue with an order, we encourage you to contact us before initiating a chargeback or payment dispute so that we have an opportunity to resolve the matter.

Submitting false, fraudulent, or intentionally misleading chargeback claims may result in suspension of service, cancellation of future orders, and other lawful action.

Nothing in this section limits your lawful rights to dispute a transaction through your bank, credit card provider, or payment service.

24. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect, use, store, and disclose personal information in accordance with applicable privacy laws and the terms stated in our Privacy Policy.

25. Changes to These Terms

We may revise these Terms from time to time.

Any updated version will be posted on our website with a revised “Last Updated” date.

Changes will apply prospectively unless otherwise permitted or required by law.

Your continued use of the website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.

26. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

27. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

28. Governing Law

These Terms will be governed by the laws applicable to the jurisdiction in which our business is established, together with any mandatory consumer protection laws that apply to the customer.

Where legally permitted, disputes will be handled in the courts or other competent forums of the jurisdiction in which our business is established.

Nothing in these Terms is intended to deprive consumers of mandatory rights available under the laws of their place of residence.

29. Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Return & Refund Policy;

  • Shipping Policy; and

  • any product-specific terms or notices,

constitute the agreement between you and us regarding your use of our website and services.

30. Contact Information

If you have questions about these Terms of Service, please contact us using the contact information provided on our website.

31. Interpretation

We reserve the right to administer and interpret these Terms in good faith based on the circumstances of each matter.

Our interpretation of these Terms will apply to the fullest extent permitted by applicable law.

Nothing in these Terms is intended to waive, restrict, or exclude any rights that cannot legally be waived under applicable consumer protection laws.

By accessing our website, using our services, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.