Return & Refund Policy

We want you to shop with confidence. Please review our Return & Refund Policy carefully before placing your order.

1. Cancellation Before Shipment

Orders may be cancelled for a full refund at no additional charge before the order has been shipped.

Once an order has been shipped, it can no longer be cancelled under this section and will be subject to our return and refund terms below.

2. 7-Day No-Reason Return

Within 7 days of receiving your order, you may request a return without providing a specific reason.

Approved no-reason returns are eligible for a refund of 50% of the original product purchase price.

To qualify:

• The item must be returned in its original packaging.

• The item should be kept in substantially the same condition as received.

• The customer is responsible for arranging and paying for the return shipping.

• Original shipping charges, if any, are non-refundable.

The 7-day period begins on the date the order is confirmed as delivered.

3. 14-Day Quality Issue Return

If your product has a genuine quality or manufacturing defect, you may request a return within 14 days of receiving the order.

After the issue has been reviewed and approved, you may be eligible for a full refund of the product purchase price.

Please note:

• The customer is responsible for the cost of returning the item unless otherwise required by applicable law.

• Photos and/or videos showing the defect may be required.

• For high-value or specially designated items, an unboxing video showing the package being opened from its original sealed condition may be required as part of the claim review.

• We may be unable to approve certain damage, missing-item, wrong-item, or condition-related claims for designated high-value products if the required unboxing evidence cannot be provided.

Damage caused by misuse, improper storage, accidental damage, normal wear, unauthorized modification, or improper handling is not considered a product quality defect.

4. Natural Product Characteristics

Many of our products, including Wenwan walnuts and other natural-material items, are made from naturally grown materials.

Because of their natural origin, each item may have unique characteristics and slight variations, including but not limited to:

• color and tone;

• grain, texture, and surface pattern;

• shape and symmetry;

• size and weight;

• natural pits, marks, scars, growth lines, or surface irregularities;

• minor differences between paired items;

• natural changes in color, texture, or patina over time.

These natural characteristics and reasonable variations are not considered product defects and do not qualify as quality issues under our 14-day quality return policy.

Product photos are intended to represent the item as accurately as reasonably possible. However, slight differences may also occur due to lighting, photography, screen settings, and the natural characteristics of the product.

For individually photographed or one-of-a-kind products, customers are encouraged to review all available product photos, videos, measurements, and descriptions carefully before completing the purchase.

5. Non-Returnable Items

Certain products may be marked as Final Sale, Non-Returnable, or Non-Refundable.

If a product is not eligible for returns or refunds, this will be clearly stated on the applicable product page before purchase.

By completing the purchase, the customer acknowledges and accepts the return restrictions specifically disclosed for that product.

6. Return Shipping

Unless otherwise stated or required by applicable law, customers are responsible for:

• arranging return shipment;

• paying all return shipping costs; and

• ensuring that the returned item is safely packaged.

We strongly recommend using a trackable and insured shipping service, particularly for valuable items.

We are not responsible for returned packages that are lost, damaged, or not delivered to us during return transit.

7. Refund Processing

Refunds will only be processed after the returned item has been received and inspected.

If the return is approved, the applicable refund will generally be issued to the original payment method.

Any processing time after approval may depend on the payment provider, bank, credit card company, PayPal, Shopify Payments, or other payment service used for the original transaction.

8. Return Authorization

Customers must contact us before sending any item back.

Returns sent without prior authorization may be refused or may experience processing delays.

Please provide your order number, the reason for the return, and any requested supporting photos or videos when contacting us.

9. Policy Interpretation

We reserve the right to review return and refund requests based on the circumstances of each order and the terms stated in this policy and on the applicable product page.

We also reserve the right to update or modify this Return & Refund Policy from time to time.

Our interpretation and administration of this policy will apply to the fullest extent permitted by applicable law. Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable laws and regulations.

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.